Tailgate Tikes Return & Refund Policy

We want you to love your Tailgate Tikes purchase. If something isn’t quite right, we’re happy to help within the guidelines below.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange. To be eligible for a return, items must be unworn and unused, in their original packaging, with all tags attached, and accompanied by a receipt or proof of purchase. Returns requested outside the 30-day window will not be accepted.

How to Start a Return or Exchange

To begin a return or exchange, please visit our Start a Return or Exchange page. Items sent back without an approved return request will not be accepted. If you have questions, you can contact us anytime through our Contact Us page.

Exchanges

If you need a different size or style, we recommend placing a new order after initiating your return. Once your returned item is received and approved, a refund will be issued to your original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.  If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery through our Contact Us page so we can make it right.  Claims submitted after 7 days cannot be guaranteed resolution.

Lost or Missing Packages

If your order is marked as delivered by the shipping carrier but you have not received it, you must notify us within 7 days of the delivery date shown in the carrier’s tracking information. Shipping carrier tracking confirmation is considered proof of delivery.

Claims reported after this 7-day window cannot be investigated or refunded, as carriers do not allow claims beyond this timeframe. Orders confirmed as delivered are considered fulfilled and are not eligible for refunds after this period.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale items
• Gift cards

If you are unsure whether an item qualifies for return, please Contact Us before initiating a return.

Refunds

Refunds are only issued for items returned in accordance with the timelines and conditions outlined in this policy.  Once your return is received and inspected, we’ll notify you of the approval status.  Approved refunds are processed within 2 business days to your original payment method.

Please allow additional time for your bank or credit card company to post the refund.

If you haven’t received your refund after 5 business days, please contact us through our Contact Us page.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.  Returned items must be unworn and unused, in their original packaging, with tags attached, and accompanied by proof of purchase. Refunds will be processed once the return is received and inspected.

Policy Enforcement

This policy applies to all purchases made through TailgateTikes.com and all authorized sales channels operated by Tailgate Tikes LLC, including but not limited to Facebook, Instagram, Google, or other approved platforms.  Requests that fall outside the terms outlined above, including delayed claims, extended timeframes, or delivery disputes reported after stated deadlines, are not eligible for refunds or replacements.

The information provided in these articles is for informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional regarding any medical concerns related to your child's health. Tailgate Tikes LLC is not responsible for any adverse effects or consequences resulting from the use of any suggestions or information contained in these articles. The products and claims mentioned have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

We are committed to providing accurate and truthful information about our products. We do not make any environmental claims or representations regarding the eco-friendliness of our products unless explicitly stated and substantiated. Any statements about product benefits, including those related to material properties like bamboo, are based on our understanding and available information at the time of writing. We encourage customers to conduct their own research and due diligence.