Shipping policy
We work hard to get your Tailgate Tikes order to your door quickly and safely. Here's everything you need to know about how we ship.
Processing Time
Orders are processed and shipped within 1–2 business days. Orders placed after 12 PM ET, or on weekends or holidays, begin processing the next business day. During peak periods — including major game weekends, holidays, and launch events — processing may take slightly longer, and we'll notify you if your order is significantly delayed. You'll receive a shipment confirmation email with tracking information as soon as your order ships.
Shipping Rates
$5 Flat-Rate Shipping: Our $5 Flat-Rate Shipping applies to all orders shipped within the 48 contiguous U.S. states ("Tailgate Tikes Flat-Rate Shipping").
This offer does not extend to Alaska, Hawaii, U.S. territories (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), U.S. military installations, or international locations ("Shipping Cost Areas"). Orders shipping to these locations will incur standard shipping charges calculated at checkout or by quote.
If you are located in a Shipping Cost Area and have questions about placing your order, please contact our customer service team for a shipping quote. We're happy to help you find the most cost-effective shipping option.
Delivery Times
The estimates below reflect transit time after your order ships (see Processing Time above):
- Standard Delivery ($5 flat rate): 3–8 business days
- Expedited Delivery (additional charge): UPS Ground, 3–5 business days
- Overnight Delivery (additional charge): UPS Next Day Air Saver, next business day
Delivery timeframes are estimates, not guarantees, and may be affected by carrier delays, weather, and peak shipping periods. If you need an item by a specific date — a game day, a birthday, a family photo session — we recommend choosing an expedited option and ordering early.
Address Verification and Customer Responsibility
During checkout, we may display address suggestions provided by a verified postal database to help ensure accuracy. However, Tailgate Tikes does not automatically populate, change, or edit shipping addresses.
The final shipping address is confirmed by the customer at checkout. It is the customer's responsibility to review and verify the shipping address before completing the order.
If an error is noticed after order placement, customers must contact Tailgate Tikes within 24 hours of receiving their order confirmation email to request a correction. After this 24-hour period, we cannot guarantee address changes or re-routing through the carrier, as processing and fulfillment may already be underway.
Tailgate Tikes is not responsible for orders shipped to addresses entered incorrectly by the customer.
Lost, Late, or Damaged Packages
We sincerely apologize for any inconvenience caused by a late, lost, or damaged shipment. Your satisfaction is important to us. If you experience an issue, please contact us, and our team will initiate a carrier investigation to help locate or resolve your shipment.
If your order is marked as delivered by the carrier but you have not received it, please notify us within 7 days of the delivery date shown in the carrier's tracking information so we can investigate while the delivery details are still fresh. Carrier tracking confirmation is considered proof of delivery, and reports made after the 7-day window are significantly harder to investigate and may not be eligible for refund or replacement. Full details, including how damaged or incorrect items are handled, are in our Return and Refund Policy, which governs in the event of any difference between the two pages.
Missing Items and Split Shipments
If your shipment appears incomplete, it's possible your order was split into multiple packages based on product availability. Any remaining items will ship as soon as they become available, and your shipment confirmation emails will list the items included in each package. You will never be charged additional shipping for a split shipment — your original shipping charge covers your entire order.
Parcel Forwarding Companies
If you choose to use a parcel forwarding company, Tailgate Tikes is not liable for any damage, defect, or loss that occurs after delivery to the forwarding address. We do not offer replacements or refunds for orders delivered to a forwarding company that are later reported missing or damaged. All orders addressed to parcel forwarding companies are shipped at the customer's own risk.
Our Commitment
At Tailgate Tikes, we value your trust and work hard to provide a seamless experience from checkout to delivery. Our shipping policies are designed to ensure clarity, accuracy, and peace of mind with every order.
For any questions or further assistance, please contact us — our team is always happy to help.
Policy Scope
This policy applies to all purchases made directly from Tailgate Tikes LLC through TailgateTikes.com and our official direct sales channels, including but not limited to our shops on Facebook, Instagram, Google, and other approved platforms. Requests that fall outside the terms outlined above — including delivery issues reported after the stated deadlines — are generally not eligible for refund or replacement. Nothing in this policy limits any rights you may have under applicable law that cannot be limited or waived.