Tailgate Tikes Meta AI Policy

Last updated: October 2025

At Tailgate Tikes, we use Meta’s AI technology to enhance customer conversations, provide helpful product information, and create a seamless shopping experience. This policy explains how AI is used in our Meta chat experiences, what customers can expect, and how we protect your privacy and trust.

Purpose of AI in Business Chats

Our Meta AI assistant helps customers by:

  • Providing details about our officially licensed collegiate and sports-inspired bamboo pajamas, onesies, and accessories.
  • Answering common questions about product availability, sizing, shipping, and returns.
  • Directing customers to helpful pages such as Size Guide, Wash & Care, or Signup for our 10% off discount.
  • Offering support for order tracking, restock updates, and promotions.

Human Oversight and Escalation

Our chatbot is designed to provide fast, friendly service, but some conversations are handled by our human support team. The AI may assist with returns, order status, and general questions — however, high-risk or sensitive topics such as complaints, licensing inquiries, or media requests are escalated to a team member.

For these matters, please Contact Us.

Accuracy and Transparency

The AI strives to provide accurate and up-to-date information about Tailgate Tikes products and policies. As details such as shipping timelines, restocks, or promotions may change, we encourage customers to verify key information on our official website: www.tailgatetikes.com.

If unsure, the AI will recommend checking official pages or contacting our customer service team.

Data Use and Privacy

All interactions with our AI are subject to Meta’s Business Chats using AI from Meta policies and Tailgate Tikes’ own privacy standards. We do not sell or share personal information collected during AI chats. Any data collected is used only to improve your shopping experience and ensure accurate order support. To provide quality service, we may use AI from Meta to generate chat responses for our customers. Your use of AI from Meta is subject to Meta’s AI Terms and Privacy Policy. Your feedback and messages may be used to improve AI at Meta.

For more about business chats using AI from Meta visit Business Chats Using AI From Meta.

Customer Choice

You can always choose to speak directly with a Tailgate Tikes team member instead of interacting with our AI assistant. To do so, simply request “human support” during your chat or Contact Us.

Continuous Improvement

We regularly review AI responses to ensure they reflect Tailgate Tikes’ friendly, accurate, and family-focused brand voice while staying aligned with Meta’s evolving AI policies. Updates to this policy will be reflected here as changes occur.