Tailgate Tikes Meta AI Policy

Last updated: July 9, 2026

Tailgate Tikes may use AI-assisted chat technology from Meta — including Meta Business Agent or successor AI tools available for business messaging on platforms such as WhatsApp, Instagram, and Messenger — to enhance customer conversations, provide helpful product information, and create a seamless shopping experience. This policy explains how AI is used in our chat experiences when this technology is active, how AI is used in our advertising, what customers can expect, and how we protect your privacy and trust. When AI-assisted chat is not in use, your messages are handled by our team directly.

Purpose of AI in Business Chats

When active, our AI chat assistant helps customers by:

  • Providing details about our officially licensed collegiate and sports-inspired bamboo sleepwear, pajamas, and accessories
  • Answering common questions about product availability, sizing, shipping, and returns
  • Directing customers to helpful pages such as our Size Guide, Wash & Care, or Signup for our 10% off discount
  • Offering support for order tracking, restock updates, and promotions

We use AI only to support our own customer service and shopping experience — as a tool that helps our business serve you, not as a standalone AI product.

AI Disclosure

When you are chatting with our AI assistant, we will make that clear to you in the conversation, consistent with Meta's business messaging requirements. AI-generated responses may also be labeled by the platform (for example, as "generated by AI").

Human Oversight and Escalation

Our AI assistant is designed to provide fast, friendly service, but a path to our human support team is always available. The AI may assist with returns, order status, and general questions; however, high-risk or sensitive topics — such as complaints, product safety questions, licensing inquiries, or media requests — are escalated to a team member. For these matters, please Contact Us.

Accuracy and Transparency

The AI strives to provide accurate and up-to-date information about Tailgate Tikes products and policies, but AI-generated responses can occasionally be inaccurate. As details such as shipping timelines, restocks, or promotions may change, we encourage customers to verify key information on our official website at www.tailgatetikes.com. If unsure, the AI will recommend checking official pages or contacting our customer service team, and our published policies control in the event of any conflict with an AI-generated response.

Data Use and Privacy

When we use AI from Meta to help generate chat responses, your use of that AI is subject to Meta's AI Terms and Meta's Privacy Policy, and your feedback and messages may be used by Meta to improve its AI, as described in those terms. Conversations that use AI from Meta may be visible to you, to Tailgate Tikes, and to Meta.

Tailgate Tikes does not sell personal information collected during AI chats. Information we receive from these chats is handled in accordance with our Privacy Policy and is used to support your shopping experience and order support. For more about business chats using AI from Meta, visit Meta's Business Chats Using AI From Meta page.

AI in Advertising

Separately from chat, Tailgate Tikes uses AI-powered advertising tools from Meta and other advertising platforms — such as campaign optimization and audience tools — to help deliver ads that are more relevant to you. Personal information used for advertising is collected, used, and shared as described in our Privacy Policy, which also explains how to opt out of targeted advertising. Regardless of the tools used to create or deliver our ads, we hold our advertising to the same standard as the rest of our content: our ads are intended to accurately represent our actual products.

Customer Choice

You can always choose to speak directly with a Tailgate Tikes team member instead of interacting with our AI assistant. To do so, simply request "human support" during your chat or Contact Us.

Continuous Improvement

When AI-assisted chat is active, we regularly review AI responses to ensure they reflect Tailgate Tikes' friendly, accurate, and family-focused brand voice while staying aligned with Meta's evolving AI and business messaging policies. Updates to this policy will be reflected here as changes occur.