Tailgate Tikes Pre-Order Policy

Thank you for your interest in pre-order items from Tailgate Tikes. We want you to have a clear understanding of how pre-orders are processed, shipped, and — if plans change — cancelled. Please read the following before placing a pre-order.

Payment in Full: Payment in full is collected at the time you place a pre-order.

Estimated Ship Date: Every pre-order item displays an estimated ship date or timeframe on the product page and at checkout. We set these estimates carefully and work hard to meet them; however, they are estimates, and production or logistics circumstances can occasionally cause delays.

If Your Pre-Order Is Delayed: If we are unable to ship your pre-order within the estimated timeframe, we will notify you by email with a revised ship date. At that point — and at any time before your pre-order ships — you may cancel your pre-order for a full and prompt refund to your original payment method. If a revised ship date changes again, we will not continue to hold your order without your consent: we will either obtain your agreement to the new date or cancel your pre-order and issue a full refund.

Processing: Pre-order items are not in stock and available for immediate shipment; they require additional time for production, inventory allocation, and other logistics beyond our standard processing window (see our Shipping Policy for standard timelines).

Shipping Upgrades: Selecting an expedited shipping method for an order containing a pre-order item does not speed up processing or production. Your selected shipping method applies once the pre-order item is ready and ships. Expedited shipping affects transit time only, not the pre-order timeline.

Orders Containing Both Pre-Order and In-Stock Items: If your order contains both pre-order and in-stock items, your entire order will ship together once the pre-order item is ready. If you need in-stock items sooner, we recommend placing a separate order for those items so they can ship on our standard schedule.

Communication and Updates: We will keep you informed about the progress of your pre-order, including any changes to the estimated ship date. Please make sure the email address on your order is accurate and up to date so you receive these notifications.

Changes and Cancellations: To request a change to your pre-order (such as a different size or shipping address), please contact us at info@tailgatetikes.com as soon as possible. We will make every effort to accommodate change requests, but changes may not be possible once your item has entered production or fulfillment. You may cancel a pre-order for a full refund at any time before it ships by contacting us at the same address.

By placing a pre-order with Tailgate Tikes, you acknowledge and accept the terms outlined in this Pre-Order Policy. If you have any questions, please don't hesitate to Contact Us.