Tailgate Tikes Return and Refund Policy
We want you to love your Tailgate Tikes purchase. If something isn't quite right, we're happy to help within the guidelines below.
Return Window
You have 30 days from the date your order is delivered to request a return. To be eligible for a return, items must be unworn and unused, in their original packaging, with all tags attached, and accompanied by a receipt or proof of purchase. Returns requested outside the 30-day window will not be accepted.
How to Start a Return or Exchange
To begin a return or exchange, please visit our Start a Return or Exchange page. Items sent back without an approved return request will not be accepted. If you have questions, you can contact us anytime through our Contact Us page.
Return Shipping
We cover return shipping costs on all eligible returns and exchanges — when you start a return through our return portal, we'll provide a prepaid return label at no cost to you. We do not charge restocking fees. Please use the prepaid label we provide, as we cannot issue refunds for return shipments sent by other methods that are lost in transit. Original (outbound) shipping charges are non-refundable, except when the return is due to our error, such as a damaged, defective, or incorrect item.
Exchanges
If you need a different size or style, we recommend placing a new order after initiating your return. This gets the right item to your little fan fastest and ensures it doesn't sell out while your return is in transit. Once your returned item is received and approved, a refund will be issued to your original payment method.
Damaged, Incorrect, or Defective Items
Please inspect your order upon delivery. If your item arrives damaged in shipping or you received the wrong item, please contact us within 7 days of delivery through our Contact Us page so we can make it right. Claims for shipping damage or incorrect items submitted after 7 days cannot be guaranteed resolution.
We stand behind the quality of our products. If a Tailgate Tikes item develops what you believe is a manufacturing defect — such as a failed zipper, snap, or seam under normal use and care — please contact us with your order information and photos of the issue, even if it's outside the standard return window. We review defect claims individually and will work with you to make it right. This commitment covers manufacturing defects under normal use and following the care instructions on the garment; it does not cover normal wear and tear, damage from improper care, or accidental damage.
Lost or Missing Packages
If your order is marked as delivered by the shipping carrier but you have not received it, please notify us within 7 days of the delivery date shown in the carrier's tracking information so we can open an investigation with the carrier while the delivery details are still fresh. We also recommend checking with household members and neighbors and looking around your delivery area, as carriers sometimes mark packages delivered shortly before they arrive or leave them in an unexpected spot.
Carrier tracking confirmation is considered proof of delivery. Reports made within the 7-day window allow us to file a claim and pursue a resolution on your behalf; reports made after this window are significantly harder to investigate, and orders confirmed as delivered may not be eligible for refund or replacement at that point. We handle late reports case by case, but we cannot guarantee resolution outside the 7-day window.
Gift Returns
Many Tailgate Tikes items arrive as gifts, and we're happy to help gift recipients. If you received a Tailgate Tikes item as a gift and it was shipped directly to you, eligible returns will be issued as a Tailgate Tikes gift card for the value of the returned item once your return is received and approved. If the gift was shipped to the gift giver who later gave it to you, any refund will be issued to the original purchaser's payment method. Gift returns follow the same 30-day window and eligibility conditions described above; if you don't have the order information, contact us and we'll help you locate it.
Purchases from Retail Partners
This policy applies only to purchases made directly from Tailgate Tikes through TailgateTikes.com and our official sales channels. If you purchased a Tailgate Tikes product from one of our retail partners — such as a campus bookstore or another authorized retailer — returns and exchanges are handled by that retailer under its own return policy, and we're unable to process the return directly. If you believe a product purchased from a retail partner has a manufacturing defect, you're welcome to contact us and we'll do our best to help.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked "Final Sale" at the time of purchase
- Gift cards
Items purchased with a standard discount or promotion code remain returnable under this policy unless marked "Final Sale." If you are unsure whether an item qualifies for return, please Contact Us before initiating a return.
Refunds
Refunds are issued for items returned in accordance with the timelines and conditions outlined in this policy. Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 2 business days to your original payment method (or as a gift card for eligible gift returns).
Please allow additional time for your bank or credit card company to post the refund — typically 5 to 10 business days depending on your financial institution.
If you haven't received your refund within 10 business days of your approval notification, please contact us through our Contact Us page.
Policy Scope
This policy applies to all purchases made directly from Tailgate Tikes LLC through TailgateTikes.com and our official direct sales channels, including but not limited to our shops on Facebook, Instagram, Google, and other approved platforms. Requests that fall outside the terms outlined above — including returns requested after the 30-day window or delivery issues reported after the stated deadlines — are generally not eligible for refund or replacement. Nothing in this policy limits any rights you may have under applicable law that cannot be limited or waived.
